We want every customer to have a satisfying shopping experience. If you need to return an item or request a refund, please contact us first using the contact details provided on our website and include your order number and relevant information.
- Return Period
Customers may submit a return request within 30 days of receiving the item. Unless otherwise required by applicable law, we may be unable to accept return requests made after this 30-day period.
- Return Conditions
Returned items must be unused, unwashed, and undamaged, and should ideally include the original packaging and accessories to ensure they are suitable for resale. Items that have been used, washed, significantly damaged, or otherwise rendered unfit for resale may not be eligible for return.
If the item has quality issues, was damaged during shipping, or does not match your order, please contact us promptly with photos of the item and your order details; we will assist you based on the specific situation.
- Return Address
Once your return request is confirmed, please ship the item to the following address:
Return Address:
12175 GLACIER HWY D6, JUNEAU, AK 99801
Please do not send items back without prior confirmation. We may be unable to process returns that were not requested in advance or were sent to the wrong address.
- Return Shipping Costs
We will cover reasonable return shipping costs if the return is due to product quality issues, shipping damage, or an incorrect item being sent.
If the return is due to personal reasons—such as a change of mind, incorrect size, or purchasing the wrong item—the customer is responsible for the return shipping costs.
- Refund Processing
Upon receiving the returned item, we will inspect it. Refunds for eligible orders are typically processed within 3–5 business days and will be issued via the original payment method. Please note that the actual time it takes for funds to appear in your account may vary depending on your bank or payment service provider.
- Exchanges
If you wish to exchange an item, please contact us first for confirmation. Depending on stock availability and the specific circumstances, we may offer an exchange or a refund.
- Contact Us
To request a return or refund, please contact us using the details provided on our website and include your order number, the reason for the return, and any necessary photos of the item. We will assist you with the subsequent steps after receiving your application.